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Frequently Asked Questions
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How Do I Schedule a Photoshoot with CadenJohn Photo?Just click here > REQUEST A SESSION (Or email us at cadenjohn.photo@gmail.com. OR if you wanna be a little more extravagant, DM us on Instagram, Facebook, or TikTok).
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What is the Non-Refundable Session Fee?We require a Non-Refundable Session Fee to be paid in full prior to scheduling your shoot. Think of this fee like a "deposit." This "deposit" ensures we set aside enough time for your shoot. It also protects our time if you were to suddenly cancel your session and ghost us. (Please don't...) Your time slot for your session is NOT confirmed until the session fee has been paid in full. This means any other session could steal that slot. So let's secure your time slot, be cute and considerate of each others time, and create some kickass art!
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What If I Need to Cancel or Reschedule My Session?We're all human, we get it, shit happens. If you need to cancel your session completely your session fee will not be refunded. Again, see above for why we don't refund session fees. You will then have to pay another session fee should you decide to set up another session with us. We do not recommend this. However, if something comes up, we do recommend you reach out to us as soon as possible and reschedule your session! If you reschedule, your session fee will be used for that session. Sounds like saving money and that's fun, isn't it? As we said, we're all human, so please keep in contact with us for all scheduling concerns. We promise to help you out the best we can!
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Can I Bring Support People to the Shoot?Why the hell not? We want you to be comfortable in the session, so go right ahead! We ask that you don't hold a family reunion during the photoshoot but a few support people are more than welcome on location. (Let's burst a bubble real quick, while you are more than welcome to bring anyone to the session with you, it does not mean they are suddenly apart of your photoshoot. Bringing Mom and Dad to your Portrait session doesn't suddenly make that session a Family session. Changing the plan on us means we aren't able to prepare for that change. And that sucks for everyone. If you would like to get a few shots with your support person while at the shoot, let us know before hand! We can edit any package and tailor the shoot to exactly what you are looking for! That way we can all plan accordingly and be on the same page. Aren't same pages nice? We think so too.) They are also welcome to take behind-the-scenes photos and the like with their phones! However, we prohibit using professional cameras of any kind during the session. Who do we classify as support people? Anyone! It could be your friend, your parent or guardian, your grandpa, whomever you'd like!
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What Happens at a CadenJohn Photography Shoot?To be honest, more than you can imagine. Remember, we are creating iconic masterpieces with every photo. And you are the star. To start, we will be bending, twisting, and curating you in every pose to ensure you are looking your best. Don't know how to pose, forget about it, that's our job. Your job is to be you and to exude all of the best parts about you. The most important thing is good vibes and the creation of art. Together we will accomplish just that. Also, our time limit listed on your order form consists solely of time spent during the photoshoot. So anything like a few minutes for an outfit change or a makeup touch-up or us changing up the set will not count towards your session time. (Please keep outfit changes to 5 minutes or less. Trust, we'll help you shine through any outfit. Please email us for additional accommodations on this.)
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What if I Need an Accommodation?We got you babe! Please email us at cadenjohn.photo@gmail.com and we can discuss any and all accommodations that may be necessary for you to look and feel you best!
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How Do I Order Prints?Ordering prints is easy! When you schedule a session with us, you will be ordering your prints with the order form that gets sent to you via email! If it is after the session and you would like to order more, Hop over to our ICON PORTAL, enter the information given to you after your session via email, and viola! You can see your entire album of photos, order prints, digitals, and so much more. Don't see what you're looking for, just email us instead (cadenjohn.photo@gmail.com).
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How/When Do I Receive my Images?Within 5-7 days after your shoot, you will receive an email link to your Google Photos Album. The images in this album are the watermarked originals from the session. In this album, you will select all of your favorite images, up to the number of photos you selected on your order form. After you have made your selections, we will edit those chosen photos and re-upload them to the album. Then you will give them a final look and provide us any feedback/last minute changes you would like to see for the final images. After you give us the all-clear, we'll order your prints and upload your photos to our ICON PORTAL. We'll send you an email with all of the information you need to access that portal. The ICON PORTAL is there so you can download your digital images and reorder any photos you may not have ordered previously! Prints can vary in completion time so we will keep you in the loop on when you should expect those to arrive!
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What are Digital Image Files?In all of our packages and as an A La Carte item we provide a specific number of image files digitally. We know you are dying to use your photos for all of your profile pictures, cover photos, etc., In an effort to avoid sloppy pictures of printed images taken on a 2001 Nokia like the ones your mom takes of your baby pictures to post on Facebook, we provide the images digitally for you. So much simpler right? With your order, you will receive your Digital Image Files via the ICON PORTAL. You can download them at full resolution and put them ALL OVER YOUR SOCIAL MEDIA. But hey, please give credit where credit is due, we wanna see your cute little Instagram post too so make sure to tag us wherever you post it. Facebook:@cadenjohnphotography | Instagram: @cadenjohn_photography | TikTok: @cadenjohn_photography Remember: You will only receive the amount of Digital Image Files you have ordered. We DO NOT provide Digital Image Files of all images taken at the shoot. They must be purchased as part of a package or A La Carte.
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Do You Provide Unedited Images or RAW Files?TL;DR - No. Here's why. While we think you are gorgeous just the way you are, we also have a creative vision and perspective when it comes to photography. You are the icon of the photograph and we want to make sure you look the best in every way. Basically, we want you to see yourself in these images the way we see you. We will never give you the RuPaul's Drag Race Season 1 filter look (if you don't know what that means, gurl google it.) But we will enhance the photo to showcase you and our brand in the best way.
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What is Your Return Policy?Photography is a tricky industry for refunds. Our products are not in the same realm as those you picked up at the corner store this morning. This is why we have developed a comprehensive refund policy to help protect you and us equally. Please read it thoroughly here > TERMS OF SALE/REFUND POLICY
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Why Should I Choose CadenJohn Photography?That's a crazy question! Just kidding! Choosing a photographer can be difficult and we STRONGLY believe in taking your time when selecting the perfect photographer for the job. After all, you are paying to cherish these memories for a lifetime, so they should be exactly what you want them to be! We have been artists our entire lives, in all mediums, and take a great deal of care, ability, and detail into each session. Sure they might be headshots for your real estate business or family photos for the Christmas card but regardless, they are all masterpieces. In our collaboration, we have the opportunity to create something magical, astounding, and who knows, maybe a little life changing. This is why we put so much effort into the visual appeal, style, and perspective of your photos. We want to showcase you in all of the best possible ways. To us, our work isn't transactional, it's an expression of love and creativity we get to share with our clients. We also strongly believe in keeping prices as affordable as possible because we believe everyone deserves outstanding photographs, no matter what tax bracket you fall in. Stunning pieces of art shouldn't cost you a few organs. And when we say everyone, we mean EVERYONE. All peoples, expressions, identities, and backgrounds are welcomed and encouraged in our studio. Art is a place of love, collaboration, passion, and brilliance. No law or person will ever take that away from us. We don't mean to brag too much but we think we are pretty f***ing great and we know you are too! We would love to get the chance to be a part of your legacy, even if for only a moment. However, we also fully understand and support that we may not be exactly what you are looking for. That is okay too! We wish you the best on your journey and we hope to see you in our studio when the time is right! :)
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